top of page

TERMS & CONDITIONS

1. GENERAL INFORMATION

These Terms and Conditions govern the use of the EKHO WORLD website (hereinafter, "the Company", "we" or "our"), accessible from [WEBSITE URL]. By accessing and using this website, you agree to be bound by these terms and conditions of use.

2. ACCEPTANCE OF TERMS

By using our services, you confirm that you:

  • Are 18 years of age or older, or have parental/guardian consent

  • Have legal capacity to enter into binding contracts

  • Agree to comply with these terms and conditions

  • Will provide truthful and current information

3. PRODUCTS AND SERVICES

3.1 Availability

Products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time.

3.2 Pricing

  • All prices are expressed in dollars (USD) and include applicable taxes

  • Prices may change without prior notice

  • The applicable price will be the one in effect at the time of order confirmation

3.3 Product descriptions

We strive to provide accurate descriptions of our products. However, we do not guarantee that descriptions are completely accurate, current, or error-free.

4. PURCHASE PROCESS

4.1 Orders

  • Orders are subject to acceptance and availability

  • We reserve the right to reject or cancel orders

  • Order confirmation will be sent via email

4.2 Payment

  • We accept the following payment methods: credit cards, debit cards, and mobile applications such as PayPal

  • Payment must be completed before shipping

  • All transactions are processed securely

5. SHIPPING AND DELIVERY

5.1 Delivery times

  • Delivery times are estimated and may vary

  • Shipments are made only to specified addresses

  • Shipping costs are calculated based on destination and product weight

5.2 Risk of loss

Risk of loss or damage transfers to the buyer once the product is delivered to the carrier.

6. RETURNS AND REFUNDS POLICY

6.1 Return period

Customers have 5 calendar days from product receipt to request a return.

6.2 Return conditions

  • Product must be in original condition

  • Must include all original accessories and packaging

  • Proof of purchase required

6.3 Non-returnable products

  • Customized or made-to-order products

  • Personal hygiene products

  • Perishable products

6.4 Refund process

Refunds will be processed within 5 business days once the return is approved.

7. WARRANTIES

7.1 Product warranty

Products come with manufacturer's warranty as applicable. We offer no additional warranties beyond those legally required.

7.2 Limitation of liability

Our liability is limited to the value of the purchased product. We shall not be liable for indirect, consequential, or incidental damages.

8. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, and software, is the property of EKHO WORLD and is protected by intellectual property laws.

9. PRIVACY AND DATA PROTECTION

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these terms.

10. USER ACCOUNT

10.1 Registration

To make purchases, you must create an account by providing accurate and current information.

10.2 Account responsibility

You are responsible for maintaining the confidentiality of your password and all activities performed under your account.

10.3 Account suspension

We reserve the right to suspend or cancel accounts that violate these terms.

11. USER CONTENT

11.1 Reviews and comments

Users may submit reviews and comments, which must be:

  • Honest and based on real experiences

  • Respectful and appropriate

  • Free of offensive or defamatory content

11.2 Moderation

We reserve the right to moderate, edit, or remove any user-generated content.

12. PROHIBITIONS

Users may not:

  • Use the site for illegal purposes

  • Transmit viruses or malicious code

  • Attempt to access unauthorized systems

  • Violate intellectual property rights

  • Create false or multiple accounts

13. FORCE MAJEURE

We shall not be liable for failure to fulfill our obligations due to circumstances beyond our control, including natural disasters, wars, pandemics, or third-party service failures.

14. DISPUTE RESOLUTION

14.1 Governing law

These terms are governed by the laws of Colombia.

14.2 Mediation

Disputes shall preferably be resolved through mediation before resorting to legal proceedings.

14.3 Jurisdiction

Any legal dispute shall be submitted to the competent courts of Bogotá, Colombia.

15. MODIFICATIONS

We reserve the right to modify these terms at any time. Changes will take effect immediately upon posting on the website.

16. SEVERABILITY

If any provision of these terms is declared invalid, the remaining provisions shall remain in full force and effect.

17. CONTACT

For any inquiries related to these terms and conditions, you may contact us:

18. LANGUAGE

In case of discrepancy between versions in different languages, the English version shall prevail.



 

Last updated: August 14, 2025

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety.

bottom of page