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ACCESSIBILITY STATEMENT

Last updated: August 14, 2025

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1. OUR COMMITMENT TO ACCESSIBILITY

At EKHO WORLD, we believe that everyone deserves to feel included and valued in our global community. This commitment extends beyond our products to every aspect of your experience with us, including our digital platforms. We are dedicated to ensuring that our website, mobile applications, and digital services are accessible to all users, regardless of their abilities or disabilities.

We recognize that accessibility is not just a legal requirement—it's a fundamental aspect of creating an inclusive world where everyone belongs.

2. ACCESSIBILITY STANDARDS

2.1 Guidelines We Follow

EKHO WORLD strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These internationally recognized guidelines help ensure that digital content is accessible to people with a wide range of disabilities, including:

  • Visual impairments (blindness, low vision, color blindness)

  • Hearing impairments (deafness, hearing loss)

  • Motor impairments (limited fine motor control, paralysis)

  • Cognitive impairments (dyslexia, memory limitations, attention disorders)

2.2 Legal Compliance

We are committed to compliance with:

  • Americans with Disabilities Act (ADA)

  • Section 508 of the Rehabilitation Act

  • European Accessibility Act

  • Colombian accessibility regulations

  • International accessibility best practices

3. ACCESSIBILITY FEATURES

3.1 Website Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure:

  • Clear, consistent navigation throughout the site

  • Descriptive page titles and headings

  • Skip links to main content

  • Logical tab order for keyboard navigation

  • Breadcrumb navigation on all pages

Visual Accessibility:

  • High contrast color schemes

  • Scalable text that can be enlarged up to 200% without losing functionality

  • Alternative text for all images

  • Color is never the only way to convey information

  • Customizable font sizes and colors

Audio and Video Accessibility:

  • Closed captions for all videos

  • Audio descriptions where applicable

  • Transcripts for audio content

  • Volume controls for all audio elements

  • Auto-play disabled by default

Interactive Elements:

  • Keyboard navigation support for all interactive elements

  • Focus indicators for keyboard users

  • Accessible form labels and error messages

  • Time limits can be extended or disabled

  • No content that flashes more than 3 times per second

3.2 Mobile Accessibility

Our mobile app and responsive website include:

  • Touch target sizes of at least 44x44 pixels

  • Gesture alternatives for all touch interactions

  • Support for voice control and switch navigation

  • Compatible with mobile screen readers

  • Orientation flexibility (portrait/landscape)

3.3 Assistive Technology Support

We ensure compatibility with:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)

  • Voice recognition software

  • Keyboard-only navigation

  • Switch navigation devices

  • Magnification software

  • Alternative input devices

4. ACCESSIBILITY TESTING

4.1 Regular Testing Process

We conduct regular accessibility testing including:

Automated Testing:

  • Weekly automated scans using accessibility testing tools

  • Integration with development workflow

  • Continuous monitoring of accessibility metrics

  • Real-time alerts for accessibility issues

Manual Testing:

  • Monthly manual testing by accessibility experts

  • Keyboard-only navigation testing

  • Screen reader compatibility testing

  • Color contrast verification

  • User journey accessibility audits

User Testing:

  • Quarterly testing sessions with users with disabilities

  • Feedback collection and implementation

  • Usability testing across different assistive technologies

  • Real-world scenario testing

4.2 Third-Party Audits

  • Annual comprehensive accessibility audits by certified accessibility consultants

  • WCAG 2.1 compliance verification

  • Detailed remediation reports

  • Progress tracking and improvement plans

5. KNOWN ACCESSIBILITY ISSUES

5.1 Current Limitations

We are transparent about areas where we are still improving:

In Progress:

  • Enhanced keyboard navigation for product filtering

  • Improved color contrast in some legacy product images

  • Audio descriptions for promotional videos

  • Better focus management in shopping cart interactions

Planned Improvements:

  • Voice-activated product search

  • Simplified checkout process for users with cognitive disabilities

  • Enhanced mobile app accessibility features

  • Multilingual accessibility support

5.2 Workarounds

For current limitations, we offer the following alternatives:

  • Customer service assistance for complex tasks

  • Alternative product information formats

  • Simplified navigation paths

6. ACCESSIBILITY TOOLS

6.1 Built-in Accessibility Tools

Our website includes built-in tools to enhance accessibility:

Text Customization:

  • Adjustable font sizes (small, medium, large, extra large)

  • High contrast mode

  • Dark mode option

  • Dyslexia-friendly font options

Navigation Assistance:

  • Site search with predictive text

  • Voice search capability

  • Simplified navigation mode

  • Keyboard shortcut guide

Visual Assistance:

  • Image zoom functionality

  • Alternative text display option

  • Color customization for users with color blindness

  • Motion reduction settings

6.2 Recommended External Tools

We recommend the following tools for enhanced accessibility:

  • Browser extensions for additional accessibility features

  • Screen readers (free and paid options)

  • Voice control software

  • Magnification tools

  • Color contrast analyzers

7. ACCESSIBLE CUSTOMER SUPPORT

7.1 Multiple Contact Methods

We provide various ways to reach our support team:

Traditional Methods:​

Accessible Digital Support:

  • Screen reader-compatible help documentation

  • Video tutorials with captions and transcripts

  • Large print customer guides available upon request

  • Sign language interpretation available by appointment

Business Hours:

  • Monday-Saturday: 7:00 AM - 5:00 PM (COT)

  • Extended hours available for accessibility-related issues

  • 24/7 emergency accessibility support line

7.2 Specialized Support

Accessibility Support Team:

  • Dedicated team trained in accessibility needs

  • Priority response for accessibility-related issues

  • Assistance with assistive technology setup

  • Personalized shopping assistance

8. PRODUCT ACCESSIBILITY

8.1 Accessible Product Information

We strive to make product information accessible:

  • Detailed alt-text for product images

  • Multiple image views including close-ups for texture details

  • Product videos with audio descriptions

  • Accessible size and fit guides

  • Clear return policies for accessibility-related returns

8.2 Inclusive Product Design

While we cannot guarantee that all products meet specific accessibility needs, we:

  • Partner with brands that prioritize inclusive design

  • Clearly label products with accessibility features

  • Provide detailed product specifications

  • Offer consultation for accessibility-specific purchases

9. FEEDBACK AND IMPROVEMENT

9.1 How to Provide Feedback

Your feedback helps us improve our accessibility. Contact us:

Accessibility Feedback:

What to Include:

  • Specific page or feature where you encountered an issue

  • Assistive technology you were using

  • Browser and operating system information

  • Detailed description of the problem

  • Suggestions for improvement

9.2 Response Timeline

We are committed to prompt responses:

  • Acknowledgment: Within 24 hours

  • Initial assessment: Within 3 business days

  • Resolution plan: Within 7 business days

  • Implementation: Varies by complexity, but we prioritize high-impact accessibility fixes

9.3 Feedback Integration

Your feedback directly influences our roadmap:

  • Regular review of accessibility feedback

  • Integration into product development cycles

  • User advisory board for accessibility improvements

  • Transparent progress reporting

10. ACCESSIBILITY TRAINING

10.1 Team Training

We invest in accessibility education:

  • Mandatory accessibility training for all employees

  • Specialized training for developers and designers

  • Regular updates on accessibility best practices

  • Guest speakers and workshops on disability awareness

10.2 Awareness Programs

  • Disability awareness months and events

  • Employee resource groups for accessibility

  • Community partnerships with disability organizations

  • Accessibility mentorship programs

11. PARTNERSHIP AND COMMUNITY

11.1 Community Partnerships

We work with organizations that champion accessibility:

  • Local disability advocacy groups

  • International accessibility organizations

  • Educational institutions researching accessibility

  • Technology companies developing assistive tools

11.2 Industry Leadership

  • Participation in accessibility conferences and forums

  • Sharing best practices with other businesses

  • Contributing to open-source accessibility tools

  • Advocating for better accessibility standards

12. LEGAL INFORMATION

12.1 Compliance Efforts

While we strive for full accessibility compliance, we acknowledge that perfect accessibility is an ongoing process. We are committed to:

  • Continuous improvement of our digital accessibility

  • Prompt response to accessibility concerns

  • Good faith efforts to accommodate all users

  • Transparent communication about our accessibility status

12.2 Dispute Resolution

If you experience accessibility barriers:

  • Contact our accessibility team first for immediate assistance

  • We will work with you to find alternative ways to access information or services

  • If needed, we can arrange for personal assistance

  • Legal remedies remain available under applicable accessibility laws

13. ACCESSIBILITY ROADMAP

13.1 Short-term Goals (Next 6 months)

  • Implement enhanced keyboard navigation

  • Add voice search capabilities

  • Improve color contrast across all pages

  • Launch accessibility user testing program

13.2 Long-term Goals (Next 2 years)

  • Achieve full WCAG 2.1 AA compliance

  • Develop industry-leading accessibility features

  • Create comprehensive accessibility resource center

  • Launch accessibility innovation lab

14. RESOURCES

14.1 Accessibility Resources

  • Accessibility help page: [URL]/accessibility-help

  • Keyboard navigation guide: [URL]/keyboard-guide

  • Screen reader compatibility: [URL]/screen-reader-guide

  • Assistive technology setup: [URL]/assistive-tech-setup

14.2 External Resources

  • WebAIM: Web accessibility training and resources

  • NVDA: Free screen reader software

  • Color Oracle: Color blindness simulator

  • WAVE: Web accessibility evaluation tool

15. CONTACT INFORMATION

EKHO WORLD Accessibility Team

Emergency Accessibility Support:

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Last updated: August 14, 2025

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At EKHO WORLD, accessibility is not an afterthought—it's a fundamental part of our mission to create a world where everyone belongs. We are committed to continuous improvement and welcome your partnership in making our digital experiences truly inclusive for all.

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